Business highlights


Group operating profit
(2009: $5.0bn)

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The Chairman's Statement

Quality leadership is critical to the success of any organisation - and it is critically important in the boardroom. This is the place where we take ownership of the company's strategy, and where that strategy is debated and stress-tested. It is also the forum that creates the drumbeat for our values, and empowers management to execute the strategy, and be accountable for its delivery.

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Sir John Parker